Nee, Michael O'Leary deinst niet terug voor een 'onverantwoorde' uitspraak meer of minder. Vorige week nog stelde hij het nut van de copiloot in vraag. 'Stewardessen kunnen ook inspringen in geval van nood', luidde zijn redenering. Ziehier, 13 legendarische quotes van de topman van Ryanair.
1. Over dienst na verkoop:
"If a plane is canceled will we put you up in an hotel overnight? Absolutely not. If a plane is delayed will we give you a voucher for a restaurant absolutely not.”
2. Over klachten van klanten:
"If you want a quiet flight, use another airline. Our flights are noisy, full and we are always trying to sell you something."
3. Over klachten van klanten (2):
"We don't want to hear your sob stories. What part of 'no refund' don't you understand?"
4. Over zwaarlijvige passagiers:
"Nobody wants to sit beside a really fat ****** on board. We have been frankly astonished at the number of customers who don't only want to tax fat people but torture them."
5. Over de recessie (februari 2008):
"We would welcome a good, deep, bloody recession in this country for 12 to 18 months ... It would help see off the environmental nonsense."
6. Over de recessie (2) (novenber 2008):
"We need a recession. We have had 10 years of growth. A recession gets rid of crappy loss-making airlines and it means we can buy aircraft more cheaply."
7. Over zijn plannen met transatlantische vluchten:
"In economy no frills; in business class it'll all be free - including the blowjobs."
8. Over het loon van piloten:
"People ask how we can have such low fares. I tell them our pilots work for nothing."
9. Over de klimaatverandering:
"Do I believe there is global warming? No, I believe it's all a load of bullshit. But it's amazing the way the whole fucking eco-warriors and the media have changed. It used to be global warming, but now, when global temperatures haven't risen in the past 12 years, they say 'climate change'."
"Well, hang on, we've had an ice age. We've also had a couple of very hot spells during the Middle Ages, so nobody can deny climate change. But there's absolutely no link between man-made carbon, which contributes less than 2 per cent of total carbon emissions [and climate change]."
10. Over consultants:
“I believe hiring consultants is an abdication by management of their responsibilities. If the consultant is so good at managing change, then why not hire him to run the company and do it himself? Every idiot who gets fired in the industry shows up as a consultant somewhere. I would shoot any consultant who came through my door.”
11. Over betalend toiletgebruik in het vliegtuig:
"All this pious stuff about ... you can't charge for entering the toilet. All right then, we'll charge you to exit the toilets."
12. Over betalend toiletgebruik in het vliegtuig (2):
"If someone wanted to pay £5 to go to the toilet I would carry them myself. I would wipe their bums for a fiver."
13. Over toerisme
" I don't give a toss where people want to go. I'm in the business of creating a market for people to go where they have never heard of."